Shipping policy

In concrete terms, the products are delivered to the postal address indicated by the customer on the order form.

As far as shipping is concerned, MILYOKU JAPAN uses two main services:

- Colissimo, provided by the company LA POSTE;

With regard to Colissimo, this service, which allows the delivery to be tracked, delivers within 5 days throughout Europe and allows the ordered products to be collected from the post office close to the delivery address in the event of absence from the initial delivery location when presented by the postman.

Colissimo Suivi is a reliable service. However, as with any shipment, it may be delayed or the product may go astray.

In the event of a delay in delivery following dispatch, MILYOKU JAPAN asks the customer to report this delay by contacting the company by telephone on +33 (0)4 82 33 12 32 or by e-mail at cucone.eu@gmail.com.

MILYOKU JAPAN will then contact Colissimo in order to open an investigation. This investigation procedure can last up to 21 days.

If the product is found, which covers the majority of situations, it will be sent back to the client's home and delivered within the maximum legal period of 30 days.

On the other hand, if the product is not found at the end of the maximum legal delivery period, the customer may cancel the order on request, or choose a replacement product at the same price. 

If the product(s) ordered should no longer be available on this date, MILYOKU JAPAN undertakes to refund the amount of the products concerned by the loss of the carrier. 

- FedEx for delivery out of Europe from Japan

As far as FedEx is concerned, this service offers the possibility of rapid delivery on site, with tracking of the parcel, and even options for next day delivery before 6pm in mainland France, against signature or commercial stamp. The customer can schedule delivery to their home, a collection point or a neighbour's house and also benefits from several delivery rescheduling options in case of absence.

In the event of late delivery, the carrier's terms and conditions limit its liability to the refund of delivery costs only.

In all cases, the client must contact MILYOKU JAPAN, who is the sender of the shipment, in order to know the procedure to follow and to allow a claim for loss of parcel or late delivery.

If, following this claim, the lost parcel is found by FedEx, it will be re-routed and delivered within the maximum legal period of 30 days.

In the event of a delay in delivery following dispatch, MILYOKU JAPAN asks the customer to report this delay by contacting the company by telephone on +33 (0)4 82 33 12 32 or by e-mail at cucone.eu@gmail.com.

MILYOKU JAPAN will then contact FedEx in order to open an investigation. This investigation procedure can last up to 15 days.

On the other hand, if the product is not found at the end of the legal maximum delivery period, the client may cancel the order on simple request, or choose a replacement product at the same price. 

If the product(s) ordered are no longer available on this date, MILYOKU JAPAN undertakes to reimburse the amount of the products concerned by the loss of the carrier. 

Any order validated on the site and delivered outside the European Union may be subject to possible taxes and customs duties that are imposed when the parcel reaches its destination. These customs duties and possible taxes linked to the delivery of an article are the responsibility of the consumer. MILYOKU JAPAN is not obliged to check and inform its consumers of the customs duties and taxes applicable. 

To find out about them, it is up to the client to get information from the competent authorities of the country of destination. In case of refusal by the recipient to pay customs duties or taxes, the sums that may be requested from MILYOKU JAPAN to recover the parcel will be deducted from the refund made to the client.

Article 13: Delivery problems due to the carrier

MILYOKU JAPAN draws the client's attention to the fact that he/she must check the conformity of the goods delivered at the time of delivery. 

If the client notices that the goods or the parcel are damaged, he/she must make handwritten reservations on the delivery note, and confirm these within 3 days to the carrier by registered letter.

Indeed, the Commercial Code states that the carrier is presumed to be responsible for damage suffered during transport as well as for loss, except in cases of force majeure.

Article L. 224-65 of the Consumer Code also states that if the carrier has not given the customer the opportunity to check the condition of the package, the customer has 10 days to inform the carrier, by registered letter, of the defects found.

Article 14: Delivery errors

The client must submit to MILYOKU JAPAN, on the day of delivery or at the latest on the first working day following delivery, any claim relating to an error in delivery and/or non-conformity of the products, whether in kind or in quantity, in relation to the indications on the order form.

This complaint, specifying the reference of the order, must be made to the company MILYOKU JAPAN : 

- in priority via the contact form on the site;

- by telephone at +33(0)6.23.57.34.78 from Monday to Thursday from 9am to 4pm Paris local time

On receipt of this complaint, Marjolaine will indicate the procedure to follow in order to proceed with the appropriate return of the goods.

In any case, in the event of a delivery error or exchange, any product to be exchanged or reimbursed must be returned to MILYOKU JAPAN in its entirety and in its original packaging, if possible by Registered Colissimo, to the following address

MILYOKU JAPAN SAS

415 route de Reyrieux

01600 Sainte Euphemie

France